T-WISE is an intelligent, AI-powered troubleshooting solution designed to help users identify, diagnose, and resolve technical issues faster. It analyzes the reported problem, relevant equipment information, documentation, fault codes, and available knowledge sources to determine the likely root cause and recommend the most appropriate resolution steps.

By combining contextual understanding with guided troubleshooting, T-WISE reduces manual investigation time and enables support teams to resolve issues with greater speed, consistency, and accuracy.

T-WISE is an advisory tool. It provides cited, step-by-step guidance from your plant's approved sources — it does not perform any physical action. A qualified technician verifies every step and performs the work under plant procedure. Throughout the process, T-WISE:

• Maintains context across the full troubleshooting session
• Provides clear explanations for its recommendations
• Surfaces the evidence behind every proposed action
• Withholds guidance or routes the issue to a specialist when it cannot find an approved, applicable source

This helps organizations reduce resolution time, improve first-time fix rates, and deliver a more efficient, reliable support experience.

The module includes the following features:

• New Troubleshoot — Start a new troubleshooting session
• Search sessions — Search past and current sessions by keyword
• Overview — View performance metrics and analytics
• Library — Manage your plant registry (plants, lines, equipment, and components) and the approved documents T-WISE relies on
• Escalations — Review issues that were escalated to a Subject Matter Expert (SME)
• Recent Sessions — A running list of your most recent troubleshooting sessions, grouped by date

Explore More

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Overview

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Library

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Escalations

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