The Overview page is the default landing page of Fix Assist and serves as your performance dashboard. It gives you a real-time snapshot of how troubleshooting sessions are performing across your organization.

Apply Filters

At the top of the Overview page, you can control the reporting window for all metrics and charts using the filter bar:

• Overall – All-time data
• Last 15 Days
• Last 30 Days
• Last 60 Days
• Last 90 Days
• Custom Range – Click the calendar icon to define a specific start and end date

Selecting a filter automatically refreshes all metric cards and charts below to reflect that time window.

Additional controls

• Export – Download the current dashboard data (e.g., as CSV/PDF) for reporting or offline analysis

Understanding the Key Metrics

The Overview page displays six core performance indicators as metric cards:

• Resolution Rate — The percentage of sessions that Fix Assist successfully resolved without escalation
• Abstention Rate — The percentage of sessions where Fix Assist did not provide a recommendation (e.g., due to insufficient confidence or evidence)
• Escalation Rate — The percentage of sessions that were handed off to a human SME for review.