Tenant Managers can access user feedback to efficiently monitor the progress of the feedback resolution. A dedicated Feedback section has been added in the Manage section, providing a structured way to review submitted feedback. This section allows Tenant Managers to stay informed about the resolution status of each feedback.

How to Use

1. Log in to your Prompt Privacy portal and navigate to the Manage section
2. Click on Feedback from the menu
3. The feedback screen displays a list of all submitted feedback from your users, categorized under:
   • Pending: Newly submitted feedback awaiting initial review
   • Under Review: Feedback currently being evaluated
   • In Progress: Feedback actively being addressed
   • Implemented: Resolved and implemented feedback
4. For each feedback entry, you can view:
   • Feedback type
   • Description
   • Reported by
   • Creation date
   • Progress Update history with timestamps
   • Feedback implementation details

Benefits

• Robust tracking system with detailed progress monitoring
• Comprehensive history of all progress updates provided for a feedback
• Efficient oversight of feedback resolution lifecycle
• Enhanced ability to manage and prioritize user concerns

This feature helps Tenant Managers keep track of user concerns, ensuring transparency in issue resolution and improving overall user satisfaction.